Question 1

Can I buy direct?

Accepted Answer

We have distributors that we run our products through. If you don’t know who you can purchase the product through we will assist you.

Question 2

Can I buy job lots?

Accepted Answer

Yes you can. There are minimal run amounts through our equipment if you are under those amounts we may require a set up fee.

Question 3

What is a set up fee?

Accepted Answer

A set up fee is when we have to change the planer over for a different pattern. Change overs take any where from 15 minutes to 3 hours depending on the pattern. That’s why we require setup fees on short runs.

Question 4

Will your products shrink?

Accepted Answer

Wood is a hygroscopic material; it takes in and releases moisture. All of our products need to be properly conditioned prior to installation. All wood products will either shrink or swell depending on the humidity that the installation is taking place. We minimize this as much as possible by using kiln dried wood.

Question 5

What are the benefits of kiln dried lumber vs. green lumber?

Accepted Answer

Kiln dried lumber is a more stable substrate; moisture has been removed in a uniform manner minimizing twisting and shrinkage in all forms.

Question 6

How do I decide on what pattern to use?

Accepted Answer

We have very talented and experienced salesmen that can assist you in your decisions.

Question 7

Do you run hardwoods?

Accepted Answer

We are mostly a soft wood manufacturer, we have on occasion run hardwoods, but in general do not.

Question 8

What are your turnaround times on product?

Accepted Answer

Our turnaround times generally range from 2-3 weeks. If the order has complex patterns and multiple items the turnaround times can go from 3-4 weeks.

Question 9

How far do you ship?

Accepted Answer

We will ship to all 50 states, as well as to include Canada and Mexico. We are able to ship overseas as well.

Question 10

Do I need to make an appointment before I send a truck in for my load?

Accepted Answer

Yes, It is mandatory for all in and outbound trucks make appointments.

Question 11

Can you pre-stain or finish products at you facility?

Accepted Answer

Yes we can, we have a flood/brush coater with a convection oven at our Missoula plant and a vacuum system with IR ovens at our Savannah, GA location, the colors and finish vary. Call one of our sales individuals for more information.

(406)273-5437

FAQ

Frequently asked questions